All refund, resend, return, or dispute requests must be reported within three (3) days of delivery.

Requests submitted after this timeframe may not be eligible for review or resolution.

All requests must be submitted and approved before any item is returned.

To submit a request, please contact us at shanley@bodyalliance.org and include:

• Order number
• Reason for the request
• Clear photos or videos (if applicable)
• Screenshots of customer communication, if relevant

Requests sent without sufficient information may be denied.

To process a request, we may require:

• Clear photos or videos of the product
• Images of packaging and shipping labels
• Tracking screenshots
• Proof of non-delivery from a local carrier, if applicable

Failure to provide adequate evidence may result in denial of the request.

An order may be considered delayed if tracking shows:

• No movement for an extended period
• In-transit or pending status beyond normal delivery expectations

Delays caused by local post offices, customs clearance, address issues, or self-pickup requirements may require the customer to contact their local carrier directly.

Resolution is subject to carrier verification and supplier approval.

If tracking shows an order as delivered, refunds or resends are not guaranteed.

In some cases, we may require:

• A non-delivery certificate or written confirmation from the local post office
• Additional verification from the carrier

Carrier investigations may take several weeks and do not guarantee a positive outcome.

If an item arrives damaged:

• Severely damaged items may be eligible for a refund or replacement
• Partially damaged items may be eligible for a partial refund or replacement

Packaging damage alone does not qualify for compensation.

Requests must be submitted within three (3) days of delivery with clear proof.

If you receive an incorrect item or missing components:

• Incorrect items may be eligible for a refund or replacement
• Missing parts that affect product functionality may qualify for a resend
• Missing accessories may be resent separately

Clear evidence is required for review.

Due to health and safety regulations, personal care products, vitamins, and supplements are generally non-returnable.

These items may only be reviewed if they arrive damaged, defective, or incorrect and are reported within three (3) days of delivery.

The following reasons are not eligible for refunds, resends, or returns:

• The customer does not like the product
• The customer ordered the wrong item or variant
• Minor differences that do not affect functionality
• Product smell or subjective preferences
• Incorrect or incomplete shipping address
• Failure to pick up the package from the carrier
• Customs delays or seizures beyond our control

Returns are not encouraged due to third-party logistics, international shipping costs, and risk of loss or damage.

In many cases, resolutions may be offered without requiring a return, such as:

• Refund
• Replacement
• Store credit

If a return is approved, instructions will be provided. Returns sent without approval will not be accepted.

• Refund of the product price
• Replacement or resend

Original shipping fees are non-refundable, unless the issue resulted from our error.

Refunds are issued to the original payment method. Processing time may vary by provider.

Opening a chargeback or payment dispute without contacting us first may delay resolution and impact eligibility for refunds.

We strongly encourage contacting us directly so we can assist promptly.

We are not responsible for delays or damages caused by events beyond our control, including but not limited to natural disasters, customs inspections, strikes, international disruptions, or government actions.